Returns & Exchanges
At Carets, we want you to be completely satisfied with your purchase, which is why we offer a 365-day return window for items in unworn, brand-new condition. If your shoes don't fit or meet your expectations, our streamlined process makes exchanges and refunds quick and effortless.
Initiate Your Request
Visit our online return portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the unworn shoes back in their original packaging, ensuring all protective inserts and accessories are included to qualify for a full refund.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your shipping box.
Drop Off and Track
Hand your package to the designated carrier; once we receive and inspect the items at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing